Warranty Support
How long is the Perixx warranty valid?
At Perixx, we prioritize your satisfaction and tailor our support to your needs across various regions: Non-EU and Non-UK Countries: Most products are backed by a 1-year warranty. EU countries and the UK: Most products are covered by an extended ...
What does the Perixx warranty include?
Perixx's comprehensive warranty encompasses not only replacements but also extends to encompass technical support. We are dedicated to providing you with a seamless experience and are committed to assisting you with both product inquiries and ...
My perixx product is discontinued, but I need a replacement, what do I do?
In the event that the product you are seeking is no longer accessible through our primary Perixx sales channels, it is probable that the item has been discontinued. However, should you require a replacement, and are still under warrantee with us, our ...
Under what conditions would mandatory repair charges apply within the warranty period?
Kindly note that in cases of malfunction or damage arising from circumstances such as misuse, improper alteration or repair, post-purchase falls, fire, exposure to salt, gas, earthquakes, lightning, wind, water, natural disasters, abnormal voltage, ...
What should I do if I purchased a Perixx product from Amazon and it's defective within 30 days?
Please Utilize the designated Amazon return links to facilitate the process of returning the product for either a refund or a replacement, this is the fastest and most efficient solution; Amazon.co.uk: ...
What if I have a product issue after the warranty period?
Should you encounter a product issue beyond the warranty period, please rest assured that our support team are here to assist you. Feel free to contact us for further guidance and support. When our standard warranty duration has elapsed, we are ...
Can I transfer a warranty to another person?
Perixx warranty is non-transferable and are only valid for the original purchaser. For any additional inquiries or comments, please feel free to contact us. We are here to provide assistance and address any concerns you may have.
Are there any warranty limitations or exclusions?
Yes, warranties may have limitations and exclusions. Common limitations include coverage for specific types of damage, such as water damage or accidental drops. Exclusions may involve misuse/ Loss of spare parts, or unauthorized repairs that void the ...
If the product was a gift, is it still covered under warranty?
If the product was a gift, we recommend you ask the gift giver to either provide you with a copy of the receipt/invoice or, help you process the warranty claim on your behalf. Should you require any guidance or have additional queries, please feel ...
If I move out of the country in which I purchased my product, is my warranty valid?
No, Perixx warranty is only valid in the country in which you purchased your product. Should you require any guidance or have additional queries, please feel free to contact us. We are dedicated to ensuring your shopping experience is seamless and ...
What should I do if I receive a damaged, defective, or incorrect item?
Upon receiving your shipment, we kindly request that you thoroughly inspect the contents for any signs of damage, defects, or if an incorrect item has been delivered. Should any of these situations arise, we urge you to promptly contact us. Rest ...
How do I submit a warranty claim?
The first step to take if you believe you may have a warranty claim is to visit Perixx's FAQs for your specific product. Depending on the issue, you may be able to resolve it through troubleshooting. To find the FAQ for your product please find the ...