Please Utilize the designated Amazon return links to facilitate the process of returning the product for either a refund or a replacement, this is the fastest and most efficient solution;

Amazon.co.uk:

https://www.amazon.co.uk/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

Amazon.de:

https://www.amazon.de/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

Amazon.it:

https://www.amazon.it/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1 

Amazon.es:

https://www.amazon.es/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

Amazon.fr:

https://www.amazon.fr/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

Amazon.com(US):

https://www.amazon.com/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

Please don't hesitate to contact us if you have any further questions or comments.