When I've purchased a defective product and received a replacement for it, what should I do with the faulty item I initially received?

When I've purchased a defective product and received a replacement for it, what should I do with the faulty item I initially received?

At Perixx, we are committed to making a positive environmental impact and providing our customers with choices that align with their values. In line with our efforts to reduce CO2 emissions, we offer our customers a dual choice:

  1. Return for Responsible Disposal: Customers can choose to send the product back to us for responsible disposal at no cost. This option contributes to our collective efforts in reducing environmental impact.
  2. Self-Disposal: Alternatively, customers also have the option to responsibly dispose of the product themselves, in line with their personal beliefs and environmental values.

We believe in empowering our customers to make conscious choices that resonate with their environment.

At some product replacement cases, Perixx requests some units back for internal testing of the issue.

 

Should you have any inquiries or require further information about these choices, please do not hesitate to contact us. We are here to provide guidance and support.