Product Manual

I already have a PERIXX keyboard and mouse. Will the same USB dongle of PERIPAD-205 work for all three?

• Unfortunately, the USB dongle of PERIPAD-205 doesn't share with our other products.

PERIPAD-205 won’t type after computer restart, what shall I do?

1. Test on Another Computer: To identify the problem, try connecting the PERIPAD-205 to another computer. This step is crucial as it helps isolate the issue. If the keypad works fine on another system or computer, the problem might be with your original computer's hardware or software configurations. However, if it doesn't work on any computer, the keypad itself might be faulty.

2. Direct Connection to Computer Ports: Often, issues with USB devices can stem from unstable connections, especially when using USB hubs or extension cables. Disconnect the PERIPAD-205 from any USB hubs or extension cables. Connect it directly to one of your computer's USB ports. Preferably, use a USB port on the back of a desktop computer, as these ports are directly connected to the motherboard and usually provide a more stable connection than front-side ports or ports on laptops.

3. Check and Update Drivers: Remove any previously installed keypad drivers, then restart your computer. This can resolve conflicts between the keyboard software and your system. For this process, go to device manager and check the driver in keypads

• Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

• After refreshing the hardware list, please select “Update driver’ to check the any updates.

• Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

4. Contact Customer Support: If, after following all the above steps, your PERIPAD-205 still doesn't work, it's time to seek further assistance. Reach out to customer support for personalized troubleshooting and potential repair or replacement options. Visit the official website and navigate to the support section to find contact information or a support request form. Provide a detailed description of the issue and the steps you've already taken to try to resolve it.

How can I address issues like double letters on PERIPAD-205 keypad?

• To address issues like double letters on your keyboard, you can try the following steps:

1. Open Settings: Click on the Start menu, then select the "Settings" gear icon. Alternatively, you can press Win + I on your keyboard to open Settings directly.
2. Navigate to Ease of Access: In the Settings menu, click on “Ease of Access.”
   
3. Scroll down the left side to find the "Keyboard" from "Interaction" section in "Ease of Access."
   
4. Please turn on "Ignore brief or repeated keystrokes and change keyboard repeat rates" on "Use Filter Keys" section in Keyboard.
   

• Test the Keypad to see if the issue is resolved. If not, you can try cleaning the keys.

How to clean a Key on your Keypad? 

1. Unplug or turn off the keypad.
2. Identify the key causing the issue (e.g., the 'Y' key), then gently pry up the key using a small, flat instrument (flat-head screwdriver) or your nail. Insert the tool or your nail under the edge of the keycap and carefully lift it up. Be gentle to avoid damaging the keycap or the switch.
3. Use the swab to clean any sticky areas on and around the key switch. Make sure to clean the underside of the keycap as well. If there is visible debris, use a dry cotton swab or compressed air to remove it before using the alcohol.
4. Reinsert the key back into its original place by gently pressing it down until it snaps back into place.
5. Check the keys to see if the issue is resolved.