Product Manual

Will PERIPAD-202 as a desk phone keyboard?

• PERIPAD-202 is designed for Windows operating system. If you would like to use it with another operating system/device, please kindly make sure that it supports human interface device (HID) and has one free USB port. If you don’t know the specification of your device, you could easily test with another keyboard and mouse you have at home.

Does PERIPAD-202 have 2 button function? If I use the number lock will the buttons have different functions?

• Yes, PERIPAD-202 have those normal 4 arrow keys and home, end, page up and page down function.

Does PERIPAD-202 only work on laptops or can it work on a desktop?

• PERIPAD-202 works for both.

Does PERIPAD-202 have 1 or 2 built-in USB ports? description has conflicting info

• We have 2 variants available with PERIPAD-202. The H version has 2 hubs, and the U version doesn't have any hub.

Does the Asterisk Key function in PERIPAD-202 as a multiplier when used with calculator and other numeric software?

• Yes. When used with other software with PERIPAD-202, please make sure about that it is using Microsoft code.

How the "double 00" works in PERIPAD-202? I use with Mac and double 00 click just make zero all the number typed.

• We are sorry about it, but the spec of PERIPAD-202 is from Windows. The system simply generates two zero zero to the computer, but the Mac system may not recognize it.

Does PERIPAD-202 works with Windows 10?

• Yes, PERIPAD-202 will work with Windows 10.

How to change the period/delete function of with Windows 10? mine only deletes so I'm not sure if it's defective. I have tried with and without NUM-lock.

• Usually the delete function of PERIPAD-202 should only be activated when the NUM-lock is off.

PERIPAD-202 won’t type after computer restart, what shall I do?

1. Test on Another Computer: To identify the problem, try connecting the PERIPAD-202 to another computer. This step is crucial as it helps isolate the issue. If the keypad works fine on another system or computer, the problem might be with your original computer's hardware or software configurations. However, if it doesn't work on any computer, the keypad itself might be faulty.

2. Direct Connection to Computer Ports: Often, issues with USB devices can stem from unstable connections, especially when using USB hubs or extension cables. Disconnect the PERIPAD-202 from any USB hubs or extension cables. Connect it directly to one of your computer's USB ports. Preferably, use a USB port on the back of a desktop computer, as these ports are directly connected to the motherboard and usually provide a more stable connection than front-side ports or ports on laptops.

3. Check and Update Drivers: Remove any previously installed keypad drivers, then restart your computer. This can resolve conflicts between the keyboard software and your system. For this process, go to device manager and check the driver in keypads

• Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.
  

• After refreshing the hardware list, please select “Update driver’ to check the any updates.                                                  

• Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

4. Contact Customer Support: If, after following all the above steps, your PERIPAD-202 still doesn't work, it's time to seek further assistance. Reach out to customer support for personalized troubleshooting and potential repair or replacement options. Visit the official website and navigate to the support section to find contact information or a support request form. Provide a detailed description of the issue and the steps you've already taken to try to resolve it.

How can I address issues like double letters on PERIPAD-202 keypad?

• To address issues like double letters on your keyboard, you can try the following steps:

1. Open Settings: Click on the Start menu, then select the "Settings" gear icon. Alternatively, you can press Win + I on your keyboard to open Settings directly.
2. Navigate to Ease of Access: In the Settings menu, click on “Ease of Access.”                                                                                              
3. Scroll down the left side to find the "Keyboard" from "Interaction" section in "Ease of Access."                                                          
4. Please turn on "Ignore brief or repeated keystrokes and change keyboard repeat rates" on "Use Filter Keys" section in Keyboard.

• Test the Keypad to see if the issue is resolved. If not, you can try cleaning the keys.

How to clean a Key on your Keypad? (scissor type)

1. Unplug or turn off the keypad.
2. Hold the can of compressed air upright. Aim the nozzle at an angle under the keycap and use short bursts of air to dislodge any debris or dust. Be careful not to tilt the can too much to avoid propelling liquid.
3. Take a soft brush or a clean, dry toothbrush and gently brush around the keycap to loosen any remaining debris. You can also use a small handheld vacuum designed for electronics to suck up any loose particles.
4. If you have a manual pump blower (like those used for cleaning camera lenses), aim it at the base of the keycap and give several strong pumps to further dislodge any dust.
5. Dampen a microfiber cloth with a small amount of isopropyl alcohol (not dripping). Wipe the surface of the keycap and the surrounding area to remove any sticky residues or fingerprints.
6. Give the keycap area one more blast with compressed air to ensure all loosened debris is cleared away.
7. Check the keys to see if the issue is resolved.