Product Manual

Product Manual (Renewal version)

How to add the language layout on my keyboard?

1. Open Settings: Click on the Start menu, then select the "Settings" gear icon. Alternatively, you can press Win + I on your keyboard to open Settings directly.
Navigate to Time & Language: In the Settings menu, click on “Time & language.”
2. Select Language & region: On the sidebar, click on “Language & region.” Here you'll see the languages currently installed.
3. Add a Language: If the language you would like to add is not already listed:
Click on “Add a language.”

4. Search for and select the language you want. then, click "Next" and then "Install" to add the language pack.

5. Configure Keyboard Layout: Once the language is added, click on the three dots (…) next to it under the “Preferred languages” section.
6. Select “Language options.” Then, Under “Keyboards,” click “Add a keyboard” and select the keyboard layout you prefer.

7. Switch Between Keyboard Layouts: You can switch between keyboard layouts by clicking on the language icon in the taskbar (near the clock) or by using the shortcut Win + Space to cycle through the available keyboard layouts.

Keyboard won’t type after computer restart, what shall I do?

1. Test on Another Computer: To identify the problem, try connecting the Keyboard to another computer. This step is crucial as it helps isolate the issue. If the keyboard works fine on another system or computer, the problem might be with your original computer's hardware or software configurations. However, if it doesn't work on any computer, the keyboard itself might be faulty.

2. Direct Connection to Computer Ports: Often, issues with USB devices can stem from unstable connections, especially when using USB hubs or extension cables. Disconnect the Keyboard from any USB hubs or extension cables. Connect it directly to one of your computer's USB ports. Preferably, use a USB port on the back of a desktop computer, as these ports are directly connected to the motherboard and usually provide a more stable connection than front-side ports or ports on laptops.

3. Check and Update Drivers: Remove any previously installed keyboard drivers, then restart your computer. This can resolve conflicts between the keyboard software and your system. For this process, go to device manager and check the driver in Keyboards

• Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

• After refreshing the hardware list, please select “Update driver’ to check the any updates.

• Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

4. Contact Customer Support: If, after following all the above steps, The Keyboard still doesn't work, it's time to seek further assistance. Reach out to customer support for personalized troubleshooting and potential repair or replacement options. Visit the official website and navigate to the support section to find contact information or a support request form. Provide a detailed description of the issue and the steps you've already taken to try to resolve it.

How can I address issues like double letters on the keyboard?

• To address issues like double letters on your keyboard, you can try the following steps:

1. Open Settings: Click on the Start menu, then select the "Settings" gear icon. Alternatively, you can press Win + I on your keyboard to open Settings directly.
2. Navigate to Ease of Access: In the Settings menu, click on “Ease of Access.”
3. Scroll down the left side to find the "Keyboard" from "Interaction" section in "Ease of Access."
4. Please turn on "Ignore brief or repeated keystrokes and change keyboard repeat rates" on "Use Filter Keys" section in Keyboard.

• Test the keyboard to see if the issue is resolved. If not, you can try cleaning the keys.