General Technical Support
- Defect product? This checklist may help!
- Can I change the scrolling direction on my PERIPAD touchpad?
- How can I clean my Perixx mouse pad?
- I'm using a USB hub with my Perixx devices. How should I manage power consumption and compatibility?
- I'm experiencing stuck keys on my keyboard. How can I resolve this issue?
- My device is asking for a PIN code to connect the Bluetooth keyboard, but I can't see the code on my device. What should I do?
Orders
- There is an error on my invoice, how can I fix it?
- I am a business customer and would like to order Perixx products. What is the minimum order quantity (MOQ) and do you offer discounts for B2B?
- How can I get a copy of my invoice?
- What payment methods can I use to pay?
- I ordered, what is my order status?
- I am a Business customer, how can I get an invoice with the VAT number?
Delivery
- Can I ship to a P.O. box?
- When will my order be processed and shipped?
- Can I ship to a P. O. box in the USA?
- Do you offer free shipping on your website orders?
- What should I do if I haven't received my order within the expected timeframe?
- What are the estimated shipping times for your website orders?
Returns and Refunds
Warranty Support
- How do I submit a warranty claim?
- What should I do if I receive a damaged, defective, or incorrect item?
- What if I have a product issue after the warranty period?
- What should I do if I purchased a Perixx product from Amazon and it's defective within 30 days?
- Under what conditions would mandatory repair charges apply within the warranty period?
- My perixx product is discontinued, but I need a replacement, what do I do?
Other
- How can I contact you for further questions or concerns?
- How to make the account to log in Perixx Online Shop?
- Can I request a spare part for my Perixx product?
- What if the defective product is discontinued (EOL) and out of stock?
- Can I exchange an item for a different one?
- How do I stay up to date on Perixx news?