The first step to take if you believe you may have a warranty claim is to visit Perixx's FAQs for your specific product. Depending on the issue, you may be able to resolve it through troubleshooting. To find the FAQ for your product please find the steps below:
- Go to perixx.zendesk.com
- On the Perixx 'Help Center' page, enter your product model in the Search box and then press Enter.
If you do not find a solution on our website, please contact the retailer from whom you made the purchase.
If you purchased directly from us as a seller, you can initiate the warranty claim process by submitting a Return Merchandise Authorization (RMA) here: Return Merchandise Authorization (RMA). In your communication, kindly describe the issue you're experiencing with the product and include your name, shipping address, telephone number, along with a copy of your invoice as evidence of your purchase.
After your warranty claim is submitted, our agents will work with you to troubleshoot your product. If it needs to be replaced, our agents will guide you through the next steps.
If you have any further inquiries or require additional assistance, please feel free to contact us.
We are committed to offering support and ensuring your experience with us is both informative and satisfying.