How do I know that my perixx mouse is defective?

What shall I do if the Mouse is scrolling involuntarily?

1. check the battery: As product is wireless, like all battery-operated devices, their performance hinges on the power available from their batteries. To ensure your wireless mouse continues to operate at its best, you need to check and change or charge appropriately and timely.

2. Test on Another Computer: Start by connecting the mouse to a different computer. If the issue recurs, the mouse may be defective. In this case if you are an Amazon customer, please return the product to Amazon for a replacement or refund. If you bought the product from our official website, please contact our customer service: Link

3. Ensure a Direct Connection: Verify that the mouse is directly connected to one of the computer's USB ports rather than through an extension hub or dock. Using extension hubs can lead to connectivity issues which might cause erratic behavior such as involuntary scrolling.

4. Check and Update Drivers: Remove any previously installed mouse drivers, then restart your computer. This can resolve conflicts between the mouse software and your system. For this process, go to device manager and check the driver in Mice and other pointing device 

• Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

• After refreshing the hardware list, please select “Update driver’ to check the any updates.

• Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

5. Adjust Mouse Settings: Go into your computer's control panel or settings menu to adjust the mouse settings. Specifically, look for options to modify the scrolling speed and behavior. Reducing the scrolling speed or changing related settings may help mitigate the involuntary scrolling issue.

If the issue recurs, the mouse may be defective. In this case if you are an Amazon customer, please return the product to Amazon for a replacement or refund. If you bought the product from our official website, please contact our customer service: Link

Why is my mouse cursor behaving erratically, and how can I fix it?

1. check the battery: As product is wireless, like all battery-operated devices, their performance hinges on the power available from their batteries. To ensure your wireless mouse continues to operate at its best, you need to check and change or charge appropriately and timely

2. Adjust Cursor Speed and Sensitivity: Access the mouse settings on your computer (usually found in the Control Panel on Windows or System Preferences on macOS) and adjust the cursor speed or sensitivity. Reducing these settings can often help manage erratic cursor movements.

3. Use an Optimal Surface: Optical and laser mice can behave unpredictably on reflective or transparent surfaces. Use the mouse on a mouse pad or a piece of non-reflective, colored paper. This provides a consistent surface for the optical sensor, enhancing its accuracy and preventing erratic behavior.

4. Check and Update Drivers: Remove any previously installed mouse drivers, then restart your computer. This can resolve conflicts between the mouse software and your system. For this process, go to device manager and check the driver in Mice and other pointing device 

• Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

• After refreshing the hardware list, please select “Update driver’ to check the any updates.

• Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

5. Restart and Reconnect: Sometimes, simply restarting your computer can resolve underlying issues causing erratic mouse behavior. After restarting, disconnect the mouse and then reconnect it. Try using a different USB port, especially if you're using a USB mouse, to rule out port-related issues.

6. Update or Reinstall Mouse Drivers: Outdated or corrupted mouse drivers can cause erratic cursor movements. Check the manufacturer's website for the latest driver software for your mouse and update accordingly. If issues persist, try uninstalling and then reinstalling the mouse drivers.

7. Check for Interference (for Wireless Mice): Wireless mice can experience interference from other wireless devices. Ensure there are no strong wireless signals near your mouse or USB receiver. Changing the USB port for the receiver can sometimes help, as can moving other wireless devices further away.

8. Inspect the Mouse for Physical Damage: Look for signs of wear or damage, such as a frayed cable, dirt or debris blocking the sensor, or damaged buttons. Cleaning the mouse, particularly around the sensor, using a soft, dry cloth can sometimes resolve issues.

9. Try Another Mouse: If possible, use a different mouse with your computer. If the problem persists with a new mouse, the issue might be with your computer. If the new mouse works fine, your original mouse may be defective.

If the issue recurs, the mouse may be defective. In this case if you are an Amazon customer, please return the product to Amazon for a replacement or refund. If you bought the product from our official website, please contact our customer service: Link