PERIDUO-712 – Perixx Help Center

Product Manual

How to pair the PERIDUO-712?

Make sure you insert 2 AA batteries (not included).
Take the nano receiver and plug it into your laptop or computer.

Does the PERIDUO-712 work with the Chrome operating system?

Yes, the PERIDUO-712 is compatible with the Chrome operating system.

Does the PERIDUO-712 work with other operating systems that are not Windows or Mac?

If your system supports Human Interface Device (HID) and has a USB port, the PERIDUO-712 will work.

Does the PERIDUO-712 work with an iPad Mini?

The PERIDUO-712 operates via a 2.4G wireless connection, while the iPad Mini only connects to devices via Bluetooth. Therefore, the product is not compatible with the iPad Mini and cannot be used with it.

How do I fix issues like double letters on the PERIDUO-710 keyboard?

To fix issues like double letters on your keyboard, you can try the following steps:

Open Settings: Click the Start menu and select the gear icon "Settings." Alternatively, press Win + I on your keyboard to open Settings directly.
Go to "Ease of Access": In the Settings menu, click on "Ease of Access."
Scroll down on the left side to find "Keyboard" under the "Interaction" section.
Turn on "Ignore brief or repeated keystrokes and change keyboard repeat rates" in the "Use Filter Keys" section.

Test the keyboard to see if the issue is resolved. If not, you can try cleaning the keys.

How do I add a language layout to my keyboard?

1. Open Settings: Click the Start menu and select the gear icon "Settings." Alternatively, press Win + I on your keyboard to open Settings directly.
Go to "Time & Language": In the Settings menu, click on "Time & Language."
2. Select "Language & Region": Click on "Language & Region" in the sidebar. Here you will see the currently installed languages.
3. Add a language: If the desired language is not listed:
Click "Add a language."

4. Search and select the desired language, then click "Next" and "Install" to add the language pack.

5. Configure the keyboard layout: Once the language is added, click the three dots (…) next to it in the "Preferred languages" section.
6. Select "Language options." Under "Keyboards," click "Add a keyboard" and select the preferred layout.

7. Switch between keyboard layouts: You can switch between keyboard layouts by clicking the language icon in the taskbar (near the clock) or using the Win + Space shortcut to cycle through available keyboard layouts.

PERIDUO-712 does not type after restarting the computer; what should I do?

1. Check the battery: The PERIDUO-712 relies on batteries. Insufficient charge can cause it to malfunction. Check the battery, ensure they are inserted correctly, and that the positive and negative ends match the markings in the battery compartment. If they are rechargeable batteries, fully charge them. If they are disposable batteries, try replacing them with new ones. Some keyboards have battery indicators or software showing the current battery level. Check these to ensure the batteries are adequately charged.

2. Test on another computer: To narrow down the issue, connect the PERIDUO-712 to another computer. This step is crucial for isolating the problem. If the keyboard works fine on another system, the issue may be with your original computer's hardware or software settings. If it does not work on any computer, the keyboard itself might be defective.

3. Connect directly to computer ports: Issues with USB devices can often be caused by unstable connections, especially when using USB hubs or extension cables. Disconnect the PERIDUO-712 from any USB hubs or extension cables. Plug it directly into one of your computer's USB ports. Preferably use a USB port on the back of a desktop computer, as these are directly connected to the motherboard and generally provide a more stable connection than front ports or laptop ports.

4. Check and update drivers: Remove previously installed keyboard drivers and restart your computer. This can resolve conflicts between keyboard software and your system. To do this, go to Device Manager and check the drivers under "Keyboards."

Select "Scan for hardware changes." This allows your operating system to update the new hardware for plug-and-play.

After updating the hardware list, select "Update driver" to check for updates.

Select "Search automatically for drivers" to update or reinstall the driver for your operating system. Once your OS confirms the driver reinstallation, your mouse is ready for use.

5. Contact customer service: If the PERIDUO-712 still does not work after following all the above steps, seek further assistance. Contact the customer service for individual troubleshooting and possible repair or replacement options. Visit the official website and navigate to the support section to find contact information or a support request form. Provide a detailed description of the issue and the steps you've already taken to resolve it.

How do I clean a key on the keyboard?

Unplug the keyboard or turn it off.
Identify the key causing the issue (e.g., the 'Y' key) and carefully lift it using a small flat tool (flathead screwdriver) or your fingernail. Insert the tool or your fingernail under the edge of the keycap and gently lift it. Be cautious to avoid damaging the keycap or the switch.
Use a cotton swab to clean sticky spots on and around the key switch. Make sure to clean the underside of the keycap as well. If visible residue is present, remove it with a dry cotton swab or compressed air before using alcohol.
Reinsert the key into its original position by pressing it down gently until it snaps back into place.
Test the keys to see if the issue is resolved.

What should I do if the PERIDUO-712 mouse scrolls unintentionally?

1. Check the battery: As the product is wireless, its performance, like all battery-operated devices, depends on the available energy. To ensure your wireless mouse continues to function optimally, replace or recharge the battery promptly.

2. Test on another computer: First, connect the mouse to another computer. If the problem recurs, the mouse may be defective. If you are an Amazon customer, please return the product for a refund or replacement to Amazon. If you purchased the product from our official website, please contact our customer service: Link

3. Ensure a direct connection: Make sure the mouse is directly connected to one of the computer's USB ports and not through a hub or docking station. Using USB hubs can cause connection issues that may lead to unintentional scrolling.

4. Check and update drivers: Remove previously installed mouse drivers and restart your computer. This can resolve conflicts between mouse driver software and your system. To do this, go to Device Manager and check the drivers under "Mice and other pointing devices."

connect driver_1.png

Select "Scan for hardware changes." This allows your operating system to update the new hardware for plug-and-play.

connect driver_2.png

After updating the hardware list, select "Update driver" to check for updates.

Select "Search automatically for drivers" to update or reinstall the driver for your operating system. Once your OS confirms the driver reinstallation, your mouse is ready for use.

5. Adjust mouse settings: Go to your computer's Control Panel or Settings menu to adjust mouse settings. Look specifically for options to adjust the scroll speed and behavior. Reducing the scroll speed or changing related settings can help fix unintentional scrolling.

If the problem recurs, the mouse may be defective. If you are an Amazon customer, please return the product for a refund or replacement to Amazon. If you purchased the product from our official website, please contact our customer service: Link

Why does the mouse pointer behave erratically, and how can I fix it?

2. Adjust cursor speed and sensitivity: Access the mouse settings on your computer (usually in the Control Panel on Windows or System Preferences on macOS) and adjust the cursor speed or sensitivity. Reducing these settings can often help control erratic cursor movement.

3. Use an optimal surface: Optical and laser mice can behave unpredictably on reflective or transparent surfaces. Use the mouse on a mouse pad or a piece of non-reflective, colored paper. This provides a uniform surface for the optical sensor, improving accuracy and preventing erratic behavior.

connect driver_1.png

Select "Scan for hardware changes." This allows your operating system to update the new hardware for plug-and-play.

connect driver_2.png

After updating the hardware list, select "Update driver" to check for updates.

Select "Search automatically for drivers" to update or reinstall the driver for your operating system. Once your OS confirms the driver reinstallation, your mouse is ready for use.

5. Restart and reconnect:

5. Adjust mouse settings: Go to the Control Panel or the settings menu of your computer to adjust the mouse settings. Specifically, look for options to adjust the scroll speed and behavior. Reducing the scroll speed or changing related settings may help fix unintended scrolling.

If the problem occurs again, the mouse may be defective. If you are an Amazon customer, please return or exchange the product via Amazon. If you purchased the product through our official website, please contact our customer service: Link

Why is the mouse pointer behaving irregularly, and how can I fix it?

1. Check the battery: Since the product is wireless, its performance, like all battery-powered devices, depends on the available energy. To ensure your wireless mouse continues to work optimally, you need to replace or recharge the battery in time.

2. Adjust cursor speed and sensitivity: Access the mouse system settings on your computer (usually in the Control Panel on Windows or in the System Preferences on macOS) and adjust the speed or sensitivity of the cursor. Reducing these settings can often help control irregular cursor movements.

3. Use an optimal surface: Optical and laser mice may exhibit unpredictable behavior on reflective or transparent surfaces. Use the mouse on a mouse pad or a piece of non-reflective colored paper. This provides a uniform surface for the optical sensor, improves accuracy, and prevents irregular behavior.

4. Check and update drivers: Remove previously installed mouse drivers and restart your computer. This can resolve conflicts between the mouse driver software and your system. Go to the Device Manager and check the drivers under "Mice and other pointing devices."

connect driver_1.png

Select "Scan for hardware changes." This allows your operating system to update the new hardware for plug-and-play.

connect driver_2.png

After updating the hardware list, please select "Update Driver" to check for updates.

Select the option "Search automatically for drivers" to update or reinstall the driver for your operating system. Once your operating system confirms the reinstallation of the driver, your mouse is ready for use.

5. Restart and reconnect: Sometimes a simple restart of your computer can resolve underlying issues causing irregular mouse behavior. After restarting, disconnect and reconnect the mouse. Try using a different USB port, especially if you are using a USB mouse, to rule out connection issues.

6. Update or reinstall mouse drivers: Outdated or corrupted mouse drivers can cause irregular cursor movements. Check the manufacturer's website for the latest driver software for your mouse and update it accordingly. If problems persist, try uninstalling and reinstalling the mouse drivers.

7. Check for interference (for wireless mice): Wireless mice can be disrupted by other wireless devices. Ensure there are no strong wireless signals near your mouse or USB receiver. Changing the USB port for the receiver can sometimes help, as well as removing other wireless devices.

8. Check the mouse for physical damage: Look for signs of wear or damage, such as a frayed cable, dirt or debris blocking the sensor, or damaged buttons. Cleaning the mouse, especially around the sensor, with a soft, dry cloth can sometimes resolve issues.

9. Try a different mouse: If possible, use another mouse with your computer. If the problem persists with a new mouse, the issue may lie with your computer. If the new mouse works fine, your original mouse might be defective.

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