PERIMICE-508 – Perixx Help Center

What shall I do if the PERIMICE-508 Mouse is scrolling involuntarily?

1. Test on Another Computer: Start by connecting the mouse to a different computer. If the issue recurs, the mouse may be defective. In this case if you are an Amazon customer, please return the product to Amazon for a replacement or refund. If you bought the product from our official website, please contact our customer service: Link

2. Ensure a Direct Connection: Verify that the mouse is directly connected to one of the computer's USB ports rather than through an extension hub or dock. Using extension hubs can lead to connectivity issues which might cause erratic behavior such as involuntary scrolling.

3. Check and Update Drivers: Remove any previously installed mouse drivers, then restart your computer. This can resolve conflicts between the mouse software and your system. For this process, go to device manager and check the driver in Mice and other pointing device

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Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

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After refreshing the hardware list, please select “Update driver’ to check the any updates.

Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

4. Adjust Mouse Settings: Go into your computer's control panel or settings menu to adjust the mouse settings. Specifically, look for options to modify the scrolling speed and behavior. Reducing the scrolling speed or changing related settings may help mitigate the involuntary scrolling issue.

If the issue recurs, the mouse may be defective. In this case if you are an Amazon customer, please return the product to Amazon for a replacement or refund. If you bought the product from our official website, please contact our customer service: Link

Why is my mouse cursor behaving erratically, and how can I fix it?

1. Adjust Cursor Speed and Sensitivity: Access the mouse settings on your computer (usually found in the Control Panel on Windows or System Preferences on macOS) and adjust the cursor speed or sensitivity. Reducing these settings can often help manage erratic cursor movements.

2. Use an Optimal Surface: Optical and laser mice can behave unpredictably on reflective or transparent surfaces. Use the mouse on a mouse pad or a piece of non-reflective, colored paper. This provides a consistent surface for the optical sensor, enhancing its accuracy and preventing erratic behavior.

connect driver_1.png

Select “Scan for hardware changes. This will allow your operating system to refresh the new hardware for plug and play.

connect driver_2.png

After refreshing the hardware list, please select “Update driver’ to check the any updates.

Select the option “Search automatically for driver” check driver to update or reinstall for your operating system. After your operating system confirms to reinstall the driver, your mouse is confirmed that its driver is ready to operate.

4. Restart and Reconnect: Sometimes, simply restarting your computer can resolve underlying issues causing erratic mouse behavior. After restarting, disconnect the mouse and then reconnect it. Try using a different USB port, especially if you're using a USB mouse, to rule out port-related issues.

5. Update or Reinstall Mouse Drivers: Outdated or corrupted mouse drivers can cause erratic cursor movements. Check the manufacturer's website for the latest driver software for your mouse and update accordingly. If issues persist, try uninstalling and then reinstalling the mouse drivers.

6. Inspect the Mouse for Physical Damage: Look for signs of wear or damage, such as a frayed cable, dirt or debris blocking the sensor, or damaged buttons. Cleaning the mouse, particularly around the sensor, using a soft, dry cloth can sometimes resolve issues.

7. Try Another Mouse: If possible, use a different mouse with your computer. If the problem persists with a new mouse, the issue might be with your computer. If the new mouse works fine, your original mouse may be defective.

The mouse is too small or too large and causes hand discomfort. What should I do?

1. Consider Alternative Models: If your hand size is smaller than 7 inches, we recommend considering our smaller vertical mouse model, PERIMICE-519, which might be more suitable for you. If your hand size is bigger than 7 inches, we recommend considering our bigger vertical mouse model, PERIMICE-513, which might be more suitable for you.

2. Consult a Professional: If discomfort persists despite using the correct mouse size, consulting with a healthcare provider is advised to ensure ergonomic safety during use.

Is the mouse compatible with Mac, iMac, or Linux systems?

1. Windows Compatibility: The mouse is fully compatible with Windows 7, 8, 10, and 11.

2. Mac Usage:

Although the mouse can function on Mac systems with basic function, compatibility may differ across various OS X updates.

3. Linux and Other Systems: Compatibility requires that your system adheres to Human Interface Device (HID) standards. The mouse necessitates HID support to operate effectively across different operating systems.

Can the light of PERIMICE-508 be turned off?

Unfortunately the light cannot be turned off.

Is PERIMICE-508 a silent clicker mouse?

PERIMICE-508 does not have a silent click. But here is a similar mouse with silent buttons: Check the product on our shop

Will PERIMICE-508 be suitable for people with big hands?

With the form of factors, PERIMICE-508 will work for people with big hands.

Can I save key combinations such as “Ctrl+C“ using Macro Manager?

Yes, you can save combinations of different keys with the Macro Manager in the driver. Please make sure to press the keys at the same time during recording.

Can I record all the keys?

Yes, all the keys including Windows key, function keys(F1-F12) etc. can be recorded in the macro manager. However, macro manager does not support multi-media keys.

Can I record mouse click function?

No, mouse clicks can not be saved in the macro manager.

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